Mr Basil Manuel, President of NAPTOSA and Chairperson of the Independent Labour Caucus in the PSCBC, today at the launch of the Service Charter in Gallagher Estate congratulated the Minister of Public Service and Administration and all the trade union parties involved in the establishment of the Charter.

Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4

MEDIA STATEMENT ISSUED BY THE ILC ON 29 AUGUST 2013

 PUBLIC SERVICE CHARTER

Mr Basil Manuel, President of NAPTOSA and Chairperson of the Independent Labour Caucus in the PSCBC, today at the launch of the Service Charter in Gallagher Estate congratulated the Minister of Public Service and Administration and all the trade union parties involved in the establishment of the Charter.

 

He said that the trade unions to the ILC supported the Charter because they believed citizens deserved the best possible service from those who serve them.

 

He pointed out that the Service Charter was unique in that possibly for the first time the Employer and Labour collaborated, not for their own purposes, but for the benefit of a third party, the citizen. Whilst acknowledging that collective agreements in the public service have often suffered from poor implementation, he expressed the view that this will not be the fate of the Charter because all parties have a common goal, namely the professionalization of the public service workforce.

 

According to Mr Manuel the ILC unions regard the employer’s acceptance of its responsibility to create an enabling environment for public servants to work in as a key component of the Charter.  He said some of the unions’ members were working under appalling conditions. He therefore urged the employer not to hide behind the words “within available resources” contained in the Charter.

 

In referring to the feedback mechanism envisaged by the Charter that will allow the public to compliment or raise complaints about the conduct and attitudes of public servants and the efficacy of the services they render, Mr Manuel said that the ILC supported such a mechanism. He, however, cautioned that complaints against public servants should be screened objectively and not be abused to act against employees. It should be used to positively influence employees where their service delivery performance is lacking.

 

“The Charter has put the building blocks in place upon which a new era of service delivery in the public service can and will be built”, Mr Manuel said.

 

The following are members of the Independent Labour Caucus:

NAPTOSA – Basil Manuel  079-508-6228

HOSPERSA – Godfrey Selematsela  083-654-7359

NPSWU – Pat Mfohela  083-445-9609

NUPSAW – Success Mataitsane  082-553-8465

NATU – Alan Thompson  073-607-8141

PEU – Maggie Makgoba  082-904-6843

PSA – Manie de Clercq  082-880-8926

SAOU – Chris Klopper  083-708-7733

SAPU – Oscar Skommere  082-677-5624

UNIPSAWU – Morris Mgiba  083-652-9396

/* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;}